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Your Account and Shopping Basket

You do not need to login to your account with us to browse through our shop and add products to your shopping cart. But you need to login before you checkout. You also need to login to check on the status of your existing orders and to view, change or add to your account information.

If you do not have an account with us, you can register with us in the Login page. We do not require more information than is necessary to process your order. Registering your account with us will save you the time and bother of having to enter your address, payment and other details for every order you place with us.

What is a default shipping address?

Your shipping address will be the same as your billing address unless you enter different details.

What is a default credit card?

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?

No. You cannot have more than one billing address.

Can I have more than one shipping address?

No. You cannot have more than one shipping address.

How do I make changes to my billing address or shipping address?

You will need to phone our Sales Department. Be sure to have the answer to your secret question to hand.

How do I cancel an order?

To cancel an order, you must contact our Sales Department either by mail or telephone and they will give you further information.

I already have an account with you. Do I need to register myself again on your webshop?

No. If you already have an account with us and we have your email address, go to the Login page and follow the instructions there. If we do not have your email address, contact our Sales Department and they will help you to register on our webshop.

Can I place an order without registering my account?

Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you will not need to give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I be invoiced for my purchases?

If you are a company who wishes to be invoiced, please fax your official purchase order to 01223 426644 or email it to sales@re-adjust.co.uk. If you are a new customer we will need to run a standard credit check before processing your order; this does not usually take longer than one working day.

How can I place an order without using my credit card?

You can order by phone from Customer Services (Freephone 0800 018 0045) and then pay by cheque. Please ask our staff to confirm the full price, including delivery, when placing your order. If you normally fax official orders to us, you can continue to do so (to the usual fax number: 01223 426644). If you need any further assistance, please contact our Sales Department.

What should I do if I forget my password?

Go to the Login page and enter your email address. Then check the radio button “I am a returning customer” and click on the link “I forgot my password” and click on submit. We will email your password to you.